After sales service: a key to growth

Date

 

tech_support

 

We know that consumer support and after sales service are aspects that add value to the business. Many consumers consider these issues when making the purchasing decision; this is why we assume that good service should be more than an advertising promise.

At La Cuisine International, we are focused on coherence between the level of product that we offer, our values, and our actions when giving information or solving clients’ problems. We always try to amaze, create satisfaction and loyalty as part of our philosophy. Therefore, when clients contact us to express their gratitude for our technical personnel assistance – highlighting their knowledge, dedication, creative solutions, their competitiveness and professionalism, not only do we feel profoundly proud, we also understand that we are on the right path and feel motivated to keep giving our best.

Exceeding expectations should not be the exception to the rule, but rather part of the daily practice. As a company that manages premium brands and has presence in 30 countries, we realize that the purchasing experience does not end with the delivery, but extends to any subsequent concerns or any secondary issues. In this sense, more than 20 years of experience stand out amongst our strengths.

Architects as well as interior designers, builders or cuisine enthusiasts in the Caribbean, Central or South America can rely on the services from La Cuisine International that contribute to an optimal experience with each of the exclusive brands that we represent.

 

Positive numbers

A satisfied client represents a second opportunity to do business, not only with that same person, but with others that could get to know about our products by way of a positive word of mouth. A Critical Vision study shows that up to 80% of the interviewees declare not being inclined to make a purchase in an establishment that has negative reviews. The scope of the communication that technology offers compels companies, more than ever, to make an effort to propose optimal experiences.

With 92 service centers and three call centers we cover the areas where we have presence: Florida (USA), Central America, the Caribbean, Colombia, Venezuela, Peru and part of Brazil. Through our web page the clients can fill in a form that would allow us to be more efficient when answering. Find out more information online. 

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